Introduction

These Terms of Service govern the use of the website, services, programmes, transport services, online learning, and other activities provided by BRIGHTSTONE ACADEMY LTD ('Brightstone', 'we', 'our', 'us').

By accessing our website or using our services, you agree to comply with these Terms of Service.

Definitions

'Student' means any child or person receiving services from Brightstone.

'Parent' means the parent, guardian, or authorised person responsible for the student.

'Services' means tutoring, coaching, holiday programmes, transport, online classes, workshops, mentoring, and any other services provided by Brightstone.

Eligibility

Parents must be at least 18 years old to make bookings and enter agreements with Brightstone.

Bookings and Enrolment

• All bookings are subject to availability.
• Brightstone reserves the right to accept, decline, suspend, or cancel enrolments at its discretion.
• Parents must provide accurate, current, and complete information when booking services.

Fees and Payment

• All fees are listed in New Zealand Dollars (NZD).
• Payment must be made by the due date stated on the invoice.
• Late payments may result in:
  • Suspension of lessons
  • Refusal of future bookings
  • Additional administration fees
  • Debt collection action where necessary

Cancellation and Refund Policy

• Parents must provide at least 24 hours notice for cancellations or rescheduling.
• Lessons cancelled with less than 24 hours notice may be charged in full.
• Refunds are not guaranteed and will be considered on a case-by-case basis.
• Holiday programmes, group bookings, and special events may have separate cancellation terms.

Student Conduct

Brightstone is committed to providing a safe, respectful, and positive environment.

Students must:

• Treat staff and other students respectfully
• Follow instructions from tutors, coaches, and drivers
• Refrain from bullying, harassment, discrimination, intimidation, or physical aggression
• Use respectful language
• Respect property, equipment, and vehicles
• Behave safely during transport and activities

Brightstone reserves the right to remove or suspend any student whose behaviour places others at risk or disrupts the learning environment.

Parent Responsibilities

Parents are responsible for:

• Providing accurate emergency contact details
• Informing Brightstone of allergies, health conditions, disabilities, or behavioural concerns
• Ensuring the student is collected on time where required
• Ensuring fees are paid
• Informing Brightstone of any relevant changes

Transport Services

Where transport services are provided, parents must ensure:

• Pick-up and drop-off details are accurate
• Students are ready on time
• Students wear seatbelts and behave safely

Brightstone may suspend transport services for unsafe behaviour.

Online Services

Parents are responsible for ensuring students have access to:

• A suitable device
• Reliable internet connection
• A quiet learning environment

Brightstone is not responsible for disruptions caused by internet outages, software issues, or device failures.

Website Use

Users must not:

• Misuse the website
• Upload harmful software
• Submit false information
• Attempt unauthorised access to the website

All website content, logos, branding, lesson materials, and educational resources remain the property of Brightstone unless otherwise stated.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Brightstone is not liable for:

• Indirect or consequential losses
• Loss of profits or opportunities
• Damage to personal property
• Delays caused by weather, illness, traffic, or events outside our control
• Technology failures during online lessons

Nothing in these Terms excludes rights that cannot be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Privacy

Brightstone handles personal information in accordance with the Privacy Act 2020.

Health and Safety

Brightstone is committed to maintaining a safe environment in accordance with the Health and Safety at Work Act 2015.

Governing Law

These Terms are governed by the laws of New Zealand.